Customer Testimonials

I ordered the Ideal Esprit 2 24HE Combi Boiler pack, and wanted it delivering a day earlier than the available delivery dates that were given. I emailed the site and they responded very quickly, arranging delivery for my chosen date. Further questions asked of the site by email were also answered very quickly. The boiler was delivered on time, fitted without difficulty and I have no complaints so far from my tenant! Sam, Liverpool

The boiler arrived am. Excellent service all round. I will use you again and recommend you to friends. Thanks again. James, Angus

Thank you for an excellent service and delivery. David, Dunstable

The boiler was delivered this morning (08:30), excellent service , thanks very much. Phil, Falkirk

Thank very much, brilliant service delivery on time if I need a boiler again will call you and will recommend you. Philippe, London

I found your service excellent, the only criticism is I don't recall seeing a customer services / sales telephone number clearly listed on your web site - for someone in a hurry that could be a disadvantage? Tim, Derbyshire

Our response: We aim to keep overheads as low as possible so we can pass the best discounts on to our customers. Email is our main, and preferred, form of contact, and is checked frequently throughout the day. Rest assured that should problems arise we respond to them as quickly and as smoothly as possible, and if needs be will contact the customer involved by telephone in these circumstances.

Thank you for your excellent professionalism. It makes a real difference. Steve, Winchester

thanks once again it will be a pleasure to use your company, your customer service is excellent, once again thanks Stephen, Chester

Sincere thanks for your e-mail and your help with this order. The boiler was delivered this morning, (Friday), the supplier had apparently had a minor glitch with their delivery schedules, which was no problem as far as we were concerned. Overall, an excellent service. Bill, Hartlepool

Thanks a lot - excellent service! Ian, North Wales

Thank you very much for the quick reply and excellent service, won't hesitate to tell others of your top notch customer service, 5 stars. Thanks. Lee, Leicester

I'd like to take this opportunity to thank you for the excellent service I have received from your company. It's always a little worrying when dealing with an internet based company for the first time, however, your level of communication and service has been excellent. It's very easy for any company to deal on the internet whilst things are going well. The true measure is how they react when things go wrong and, I must say, that the advice and service I have had from has made me feel as though I was dealing with an old friend. I have already recommended your website to several colleagues and shall continue to do so. Brian, Sheffield